Rl789 Privacy Policy — Your information is safe with us

1. Introduction

Rl789 is a trusted online gaming platform in Bangladesh. We place the highest priority on our members' privacy. This privacy policy explains how rl789 collects, uses, stores, and protects your personal information.

We believe you should have full control over your data. That is why our privacy policy is written in plain, transparent language — no hidden terms or complex legal jargon.

• This policy applies to both the rl789 website (rl789.app) and the mobile app.
• By using the platform, you agree to this Privacy Policy.
• This policy was last updated in January 2026.

2. What Data We Collect

Rl789 only collects information that is genuinely necessary to provide our services. Collecting unnecessary or excessive data goes against our policy.

3. How We Collect Your Data

Rl789 collects information in several ways. Every method is transparent and based on your consent.

• Directly Provided Information: Information you provide directly during registration, KYC verification, or when contacting support.
• Automatically Collected: Browser, device, and session information is automatically recorded while you use the platform.
• Cookies & tracking: Cookies are used to enhance your platform experience.
• From Third Parties: Relevant information may be obtained from payment providers or identity verification agencies.

4. How Your Data Is Used

Rl789 uses collected information solely for the purposes listed below. Using data for any other reason is strictly against our policy.

• For account creation, verification, and management.
• To process deposit and withdrawal transactions.
• To detect and prevent fraud, money laundering, and irregular activity.
• To analyze gaming behavior and ensure responsible gaming standards are upheld.
• To provide customer support services.
• To improve the security and performance of the platform.
• To meet legal obligations and comply with regulatory directives.
• To send you promotional offers and updates with your consent.

5. Data Sharing Policy

Rl789 does not sell your information to third parties. However, limited data sharing may be necessary in certain specific circumstances.

• Payment Providers: Necessary data is shared with payment providers including Mobile Banking, Nagad, and Rocket to process transactions.
• KYC verification agency: Your data may be shared with accredited verification agencies for identity verification purposes.
• Legal authorities: We may be required to share information with relevant authorities in response to a court order or legal investigation.
• Technology Partners: Technology providers that support platform operations may have limited access to data, and are bound by our privacy agreement.

6. Cookie Policy

Rl789 uses cookies to enhance your experience and ensure the platform functions properly. We use the following types of cookies.

• Essential cookies: Essential for maintaining login sessions and ensuring security. These cannot be disabled.
• Functional cookies: Used to remember your preferred language and settings.
• Analytics Cookies: To understand how the platform is being used. This data is fully anonymized.
• Marketing Cookies: Only to show you relevant ads, with your consent.

You can manage or disable non-essential cookies from your browser settings. Note that some features may not work correctly as a result.

7. Data Retention Period

Rl789 does not retain your information longer than necessary. Retention periods depend on the type of data and applicable legal requirements.

• Account information: For as long as the account remains active, and up to 5 years after closure.
• Transaction Records: A minimum of 7 years in accordance with financial regulatory law.
• KYC documents: Up to 5 years after verification is complete.
• Customer support records: 3 years from the date of last contact.
• Gaming logs: Up to 1 year, or longer if required by law.

After the retention period, data is securely deleted or fully anonymized.

8. Your Rights

As an rl789 member, you have important rights over your own data. We respect these rights and are here to help you exercise them.

• Right to Access: You can request to know what information we hold about you.
• Right to Rectification: You may request that inaccurate or outdated information be updated or corrected.
• Right to Erasure: Deletion of data beyond legal obligations can be requested.
• Right to Object to Processing: You may object to the use of your data for specific purposes.
• Right to data portability: You can request your data in a portable format.

9. Children's Privacy

Rl789 is strictly an adults-only platform. Collecting information from or providing services to anyone under 18 is completely against our policy.

• Age verification at the time of registration is mandatory.
• Any account registered by someone under the age of 18 will be immediately closed.
• Any information inadvertently collected from a minor will be deleted immediately.
• If a parent believes their child has registered on rl789, please contact support immediately.

10. Policy Updates & Contact

Rl789 may update this privacy policy from time to time. Members will be notified of any significant changes via email or through the platform.

• The "Last Updated" date will always be displayed at the top of this policy.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.
• For significant changes, your consent may be requested again.